Transparency is the Heart of Trust.
At Orchid Shield, we don't just protect your devices; we protect your privacy. Have you ever wondered exactly how your cybersecurity firm handles your most sensitive scan data?
Scan Logs & Diagnostics
When we perform a malware removal or system optimization, we're focused on the health of your digital life. We only collect diagnostic logs necessary to identify threats.
We don't keep these forever. Most temporary diagnostic data is purged within 30 days. You'll never find us snooping through personal documents—our tools are strictly calibrated for code patterns, not content.
Our Zero-Sale Promise
Can you believe some free tools make money by selling your web history? We're different. We believe your data should belong to you, and nobody else.
Orchid Shield strictly prohibits the sale of personal information to third-party advertisers. Our business model is built on service excellence, not data brokerage.
Detailed Data Protection
We've implemented end-to-end encryption for all support interactions. Whether you're speaking to our 24/7 technical team in New York or receiving remote assistance, your connection is tunneled through industrial-grade security protocols.
1. Information We Collect
Contact info (email/phone) for support tickets, billing details for subscription management, and system metadata required for malware identification.
2. Why We Collect It
To provide 24/7 tech support, optimize your hardware performance, and maintain your antivirus signatures. Does this benefit the user? Yes, it’s the bedrock of effective cybersecurity.
3. User Control
Users have the right to request a full export of their data or demand deletion. If you want out, we won't make it difficult. That's our 66 South 6th Street promise.
Have Questions about Data Sovereignty?
Our privacy officers are available to clarify any nuances regarding how Orchid Shield operates. We're proud of our record over the last 9 years of service in New York.